The HR Ombudsman for MSPs

A confidential, neutral resource for your people — without the cost of full-time HR.

What Is It?

Your Neutral HR Resource

An HR Ombudsman is an independent, confidential professional your team can turn to when they have concerns, conflicts, or HR questions — without going directly to ownership or management.

Think of it as a safe channel that protects both your employees and your business.

  • Confidential employee concern intake
  • Neutral investigation & mediation support
  • Policy guidance and compliance checks
  • Manager coaching on sensitive situations
  • Conflict resolution before it escalates

Who Is This For?

MSPs Without a Dedicated HR Team

Designed specifically for MSPs with 10–50 employees who are growing fast — but don’t yet have the budget or need for a full-time HR hire.

  • MSP owners who want to protect the business from HR liability
  • Teams where employees feel uncomfortable raising issues with ownership
  • Companies navigating team conflict, performance issues, or turnover
  • Leaders who want a professional resource on retainer — not a lawsuit

Why it matters for MSPs: When an employee has a complaint and has no neutral outlet, their next call is often to an employment attorney. An ombudsman gives your team a trusted place to go — and gives you a professional buffer that dramatically reduces legal and reputational risk.

What’s Covered

Six Core Areas of Support

Workplace Conflict

Neutral mediation between employees or between staff and management before situations escalate.

Policy Guidance

Employees get clear, unbiased answers about company policy, rights, and expectations.

Complaint Intake

A safe, confidential channel for concerns about harassment, fairness, or misconduct.

Manager Support

Coaching for leaders navigating sensitive conversations, PIPs, or team dynamics.

Compliance Checks

On-demand guidance to keep your policies, documentation, and practices legally sound.

Exit & Stay Intel

Neutral exit and stay interviews to surface what ownership often never hears directly.

Investment

Simple, Predictable Pricing

Per Employee

$35

per employee / per month

Scales with your team. Ideal for MSPs who want cost tied directly to headcount. Minimum 10 employees.

Monthly Retainer

$950

per month, flat rate

Predictable. Budgetable. Covers up to 50 employees with unlimited concern intake and monthly reporting.

Hourly / Ad Hoc

$150

per hour, as needed

Perfect for one-time situations, investigations, or supplementing an existing HR process.